Cancellation struggle

On 31 December 2022 I send an email to Netstar to cancel my policy on my car tracking. After numerous follow up emails I was eventually told to pay a cancellation fee which I did via Nedbank online. I have received a SMS in which Netstar want to blacklist me. Another SMS stated I am in breach of contract. Yet one department stated via email that my case has been resolved. Today I yet again received an email from the Netstar credit department asking for Proof of Payment.

Surely a well established company like Netstar the different departments should have a streamlined communication channel. I have been with Netstar since October 2012 and this the treatment I get from them.

It is very easy to sign up until you you want to end your policy. I wonder what a struggle it is going to be the day we decide terminate my spouse's policy.