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Nontombi T

1 reviews | Active since Jul 2019

05 Dec 2024, 10:09

Cancellation request.

Please tell me how long does it take for a subscription to be cancelled it’s been 2 years now. I requested for a settlement amount to pay it off and it was given. I paid it and requested for my account to be closed why are you guys still debiting my account. Why nifuna ngthini honestly. I have been escalating this to complaints and no one is getting back to me. What kind of a company that doesn’t have a complaints department. Please cancel this account and this is the last time am asking for this hai.

0
Replies (5)
Netstar
Netstar's reply05 Dec 2024, 10:23
Official
Good day Nontombi 

We are sorry to hear your wish to cancel, we respect your decision and will make sure that your request is honored. A consultant will contact you

Regards 
Netstar 
NT
Nontombi T's update05 Dec 2024, 10:34
Reviewer Update
Guys I have been requesting for this and I even escalated the matter that was January. No one has called me ever since. I was also given a reference number kanti what are your team leaders doing ain’t they suppose to assist the consultants if they are unable to assist a customer. It was January now we in December seriously.
NT
Nontombi T's update05 Dec 2024, 10:42
Reviewer Update
I hate the fact that a customer must come to this platform to get assistance. I’ll be waiting for the call.
Netstar
Netstar's reply05 Dec 2024, 10:50
Official
 Good day Nontombi 

We are sorry to hear about your experience. Please note the matter has been escalated to our internal team and a consultant will make contact with you. 

We do apologise for the inconvenience caused.

Kind regards 
Netstar 
Netstar
Netstar's reply06 Dec 2024, 07:45
Official
Good day Nontombi 

Please note as per our consultants you have been contacted and assisted. Thank you for affording us the opportunity to assist you.

Regards 
Netstar