Cancellation of tracking account being unduly delayed due to shoddy service

On 31/8/2018, I cancelled my car insurance and this included the cancellation of the roadside assistance and net star tracking as well. The net star tracking was included in the car insurance premium that I paid monthly.

In November 2018, Net star submitted an ******** unauthorized debit order on my bank account. This was done without my permission. I then reversed the debit order and since then, Net star has been sending me threatening sms's to blacklist my name on the credit bureaus and to take legal action against me.

I sent several emails since then and I also escalated the matter to the MD of Net star. I sent emails since December 2018 and to date, Net star has only acknowledged receipt of one of my emails via an auto-response.

No formal feedback has been received from Netstar to confirm that my complaint has been resolved and instead, I am receiving several emails and sms's for a tracking account that I cancelled on 31 August 2018.

Netstar provides terrible service and calling their offices only results in being transferred from pillar to post.

I would not recommend any person to take up any service offers that include Netstar tracking due to their shoddy terrible service.