SM
Siphelo M

1 reviews | Active since Apr 2013

11 Aug 2016, 13:55

Cancellation of Device declined

<p>I called today at Altech Netstar to cancel my device as I don’t have a car and my car was a write off, and can’t be paying for something that I don’t have. When I called I was told that I can’t cancel I will have to continue paying for something that I don’t have until the period or the contract ends which is after I’ve completed the 36 months, I just renewed the contact with these guys and they say I can’t cancel. Which rule in South African law that say a customer can’t cancel a contract – over that I asked for my recording as they don’t have that rule on the terms on conditions that are on their site. Phumlani Ndlovu sold me the contract over the phone I will never ever take something over the phone again</p> <p>You’ve just lost a client and you’ll continue losing more clients and if I decide to buy another vehicle iw ill not use you guys. Such a bad experience with you guys.</p> <p> </p>

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Replies (6)
Netstar
Netstar's reply11 Aug 2016, 14:34
Official

Good day Mona

As per our telephonic conversation, I will investigate and I will revert to you with feedback.

Kind regards

Denise

Netstar
Netstar's reply12 Aug 2016, 09:57
Official

Good day Mona

As per our telephonic conversation, you have informed me the retentions team manager did make contact with you.

Kind regards

Denise

SM
Siphelo M's update15 Aug 2016, 06:36
Reviewer Update

Thanks, But i am still waiting for the recording of the sales agreement as i havent received it.

Netstar
Netstar's reply15 Aug 2016, 06:43
Official

Good day Mona

As per our telephonic conversation, I have informed you the team manager will be in contact with you regarding the sales aggreement.

Kind regards

Denise

Netstar
Netstar's reply18 Aug 2016, 14:27
Official

Good day Mona

As per our telephonic conversation, you have informed me the query has been resolved.

Kind regards

Denise

SM
Siphelo M's update26 Aug 2016, 04:34
Reviewer Update

Thanks Denise all is in order, and one last thing I've asked is a paid up letter or sort of a receipt that states that ive paid up and the policy has been cancellesd . As i payed my cancellation fee and I've sent phumlani ndlovu proof of payment yesterday