TM
Thando M
1 reviews | Active since Aug 2022
11 Aug 2022, 09:42
Cancellation of contract
Netstar is honestly a ****ty tracking company ever. They have been debiting my account for months now after I have sent emails, whats app messages and called to have my contract cancelled after it came to an end in December 2021. Now I get a message that my account has been handed over for non-payment, after I have instructed them to cancel my contract. They have been debiting my account without my approval which in my view is very *********. I am honestly beyond annoyed and I want this to get fixed ASAP!
Helpful (0)
Replies (4)0
Replies (4)
Netstar's replyOfficial
11 Aug 2022, 10:36Good Day Thando,
We are sorry to hear about your experience. We will treat your request with urgency and hope to have this matter resolved as soon as possible. One of our consultants will reach out to you personally for assistance.
Kind Regards
Netstar
We are sorry to hear about your experience. We will treat your request with urgency and hope to have this matter resolved as soon as possible. One of our consultants will reach out to you personally for assistance.
Kind Regards
Netstar
Netstar's reply11 Aug 2022, 10:36
Official
Good Day Thando,
We are sorry to hear about your experience. We will treat your request with urgency and hope to have this matter resolved as soon as possible. One of our consultants will reach out to you personally for assistance.
Kind Regards
Netstar
We are sorry to hear about your experience. We will treat your request with urgency and hope to have this matter resolved as soon as possible. One of our consultants will reach out to you personally for assistance.
Kind Regards
Netstar
Netstar's replyOfficial
12 Aug 2022, 15:58Good Day Thando,
We are pleased to inform you that your issue has been resolved, and we thank you for bringing the matter to our attention. If you need further assistance, please do not hesitate to contact us.
Kind Regards
Netstar
We are pleased to inform you that your issue has been resolved, and we thank you for bringing the matter to our attention. If you need further assistance, please do not hesitate to contact us.
Kind Regards
Netstar
Netstar's reply12 Aug 2022, 15:58
Official
Good Day Thando,
We are pleased to inform you that your issue has been resolved, and we thank you for bringing the matter to our attention. If you need further assistance, please do not hesitate to contact us.
Kind Regards
Netstar
We are pleased to inform you that your issue has been resolved, and we thank you for bringing the matter to our attention. If you need further assistance, please do not hesitate to contact us.
Kind Regards
Netstar
TM
Thando M's updateReviewer Update
22 Aug 2022, 10:51Hi Netstar
I am not happy with the way my query has been resolved. I continue getting calls from Netstar requesting me to make payment even though my contract has been cancelled. I also have not received any form of written confirmation on email that indeed all is now sorted.
I am not happy at all.
I am not happy with the way my query has been resolved. I continue getting calls from Netstar requesting me to make payment even though my contract has been cancelled. I also have not received any form of written confirmation on email that indeed all is now sorted.
I am not happy at all.
TM
Thando M's update22 Aug 2022, 10:51
Reviewer Update
Hi Netstar
I am not happy with the way my query has been resolved. I continue getting calls from Netstar requesting me to make payment even though my contract has been cancelled. I also have not received any form of written confirmation on email that indeed all is now sorted.
I am not happy at all.
I am not happy with the way my query has been resolved. I continue getting calls from Netstar requesting me to make payment even though my contract has been cancelled. I also have not received any form of written confirmation on email that indeed all is now sorted.
I am not happy at all.
Netstar's replyOfficial
22 Aug 2022, 11:21Good Day Thando,
Thank you for letting us know. Kindly note that we have escalated your feedback to our internal team for further investigations and they will reach out to you for assistance.
Kind Regards
Netstar
Thank you for letting us know. Kindly note that we have escalated your feedback to our internal team for further investigations and they will reach out to you for assistance.
Kind Regards
Netstar
Netstar's reply22 Aug 2022, 11:21
Official
Good Day Thando,
Thank you for letting us know. Kindly note that we have escalated your feedback to our internal team for further investigations and they will reach out to you for assistance.
Kind Regards
Netstar
Thank you for letting us know. Kindly note that we have escalated your feedback to our internal team for further investigations and they will reach out to you for assistance.
Kind Regards
Netstar