Cancellation of account
As per telephonic conversation with various Altech Netstar staff as well as Credit worx I cancelled my account and mayde payment arrangements with the company more than a year ago.
I have spoken to your credit department more than a year ago regarding the cancellation of this contract. We have made an arrangement that the contract has been cancel and i should only pay credit worx. There was a monlth debit from them on the Capitec account. Once the full amount was paid they called me to confirm and asked if they can debit more that the agreed amount to ensure that it was the last month of payment.
More that a Year after this you contact me once again to state that I have been handed ovver to lawyers because of an outstanding amount with Altech Netstar.
Please see link below of clients that have experience exactly the same problem with the company: https://www.hellopeter.com/altech-netstar/reviews/cancellation-did-not-take-place-2- ********** https://www.hellopeter.com/altech-netstar/reviews/account-cancellation-21- **********
I have also stated to you that this was more than a year ago that the arrangement was made. I cannot recall the person I spoke to. With all your calls being recorded there are logs that the system will keep. A easy search can be done to tract the call records as per disclosure. Yet Stanley informed me that this cannot be done. He also stated that they have no records of telephonic conversation with myself or Credit worx.
They also have no current information to contact me. No statements or invoices has been received from them for more than 2 years.
The terms and conditions policy states: 12 BREACH AND CONSEQUENCES 12.1 If the Subscriber or its authorised agent, which includes an insurer, employer or bank: 12.1.1 fails to pay any amount under this Contract on due date; or 12.1.2 fails to carry out or perform any of its contractual obligations or breaches any term or condition of this Contract; or 12.1.3 in Netstar’s reasonable opinion raises false alarms or abuses the Netstar Service, (referred to as “the breach”); then Netstar may immediately suspend the Netstar Service and provide the Subscriber with a written notice requiring it to rectify the breach within 20 (twenty) Business Days of the date of such notice. 12.2 Where the Subscriber fails to rectify the breach within the 20 (twenty) Business Day period, Netstar will thereafter have the right to immediately terminate the Contract, without notice to the Subscriber, which termination shall be without prejudice to any rights which Netstar may then have in law, including: 12.2.1 where the Initial Period of the Contract has not expired, the right to claim from the Subscriber an early termination fee reasonably calculated by Netstar; 12.2.2 where the Initial Period of the Contract has not expired, the right to immediately remove and recover ownership and possession of the Equipment from the Vehicle, at the Subscriber’s risk and expense; 12.2.3 the right to demand from the Subscriber, all amounts payable, by the Subscriber to Netstar under the Contract; and 12.2.4 the right to claim any other damages from the Subscriber, which it may have incurred in law in consequence of the Subscriber’s breach. 12.3 Where Netstar breaches any material term of the Contract, the Subscriber has the right to send Netstar a written notice requiring Netstar to rectify the breach within 20 (twenty) Business Days of receipt of such notice
According to the following i was in breach of contract. I made the arrangement to pay back Altech Netstar. I was informed telephonicly that the contract has been terminated.
Still they dont have any answers to what has happened in this case? They only want proof from me to state that this has been cancelled. I have cancelled this account telephoniclly and was re-assured that after full payment was made of outstanding account this will be the end of this matter. They want me to remember the persons name from more than a year ago in order for them to find the recording. They also stated that I never updated my information, yet the call centre of Credit Worx had all my current information and contact details.
I also asked the staff member from Credit worx how will the removal of the unit work. He explained that Altech netstar will arrange for me to go to one of the accredited companies in the area to remove the device.
I have been through this process more than a year ago with Altech Netstar. Credit worx did phone me in November regarding the same matter and I did explain to them that i have paid and made the arrangement and the contract has been cancelled.
They said they will investigate the matter. I haven't heard back from them. Only got a call from an attorney at Altech Netstar today saying i have to pay once again.