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Dewald S

1 reviews | Active since Apr 2019

15 Oct 2021, 10:52

Cancellation not Done on our Tracking unit for 6 months!

Good day

We have processed a cancellation in April 2021 when we sold our vehicle , we have since still been debited even though the agent confirmed that the cancellation has been processed including the roadside assistance of R99.00, we have since been debited ,

it is based on this kind of customer service that we have decided to take a new tracking unit from a different tracking company that actually offers customer service!

Regards Dewald

0
Replies (3)
Netstar
Netstar's reply15 Oct 2021, 11:11
Official
Good day Dewald,

We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.

Kind regards,
Netstar
DS
Dewald S's update18 Oct 2021, 10:58
Reviewer Update
What a reply , just a pity the customer service is not as formulated as this reply
just to confirm , NO ONE HAS PHONED YET!!!!!!
Netstar
Netstar's reply18 Oct 2021, 14:33
Official
Good day Dewald, 

Thank you for bringing this to our attention. 

Please note that we are following gup and feedback will be provided. 

Kind Regards
Netstar