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Muammar G

1 reviews | Active since May 2015

05 Mar 2022, 13:50

Cancellation not concluded

I keep requesting cancelation as the device is a vehicle I sold. Netstar keeps replying with upgrade options. Why would I upgrade on a car I don't have. Keeps deducting monthly. Please cancel or I take legal action as this is theft.

0
Replies (13)
Netstar
Netstar's reply06 Mar 2022, 11:58
Official
Good Day Gasiep, 

Thank you for your correspondence with Netstar, 

We will contact you to assist. 

Kind Regards
Netstar 

Best regards,

Netstar
Netstar's reply06 Mar 2022, 12:10
Official
Good Day Gasiep, 

Please note that we've tried contacting you to no avail. Please advice of a suitable time to call you or an alternative number we can reach you on.

Kind Regards
Netstar 

Best regards,

MG
Muammar G's update06 Mar 2022, 14:36
Reviewer Update
Please call on same number tomorrow during work hours. I cancelled recent debit order as i cannot pay for a service I am not using.
Netstar
Netstar's reply07 Mar 2022, 08:22
Official
Good day Muammar, 

Thank you for your message.

We will be in contact with you for assistance.

Kind  regards,
Netstar

Best regards,

MG
Muammar G's update09 Mar 2022, 19:14
Reviewer Update
I am awaiting contact. I better not be penalized under my credit report for the struggle in canceling. I will place a block on all future debits.
Netstar
Netstar's reply10 Mar 2022, 11:31
Official
 Good day Muammar, 

Thank you for your message and sorry for the inconvenience.

Please note that cancellation has been proceed and we have emailed you the confirmation.

Kind  regards,
Netstar 

Best regards,

MG
Muammar G's update18 Mar 2022, 10:14
Reviewer Update
Please stop requesting i contact you or contacting me. I won't no business further with Netstar and I need confirmation I am completely cancelled. If I am debited or penalized I will sue.
Netstar
Netstar's reply31 Mar 2022, 09:25
Official
Good day Muammar,

We are pleased to inform you that your issue has been resolved, and we thank you for bringing the matter to our attention. If you need further assistance, please do not hesitate to contact us.

Kind regards,
Netstar

Best regards,

MG
Muammar G's update05 Apr 2022, 11:58
Reviewer Update
I have received another call now, with consultant stating I need to cancel telephonically. However it is confirmed process has been cancelled. Why am I still being hassled? Please resend me confirmation of the cancelled account.

***

If I am penalized on credit bureaus I will sue for the impact it has on my future plans in terms of credit applications.
Netstar
Netstar's reply05 Apr 2022, 12:36
Official
Good day Muammar 

Kindly be advised a email with the cancellation confirmation has been sent to you.

Regards 
Netstar

Best regards,

MG
Muammar G's update22 Apr 2022, 11:51
Reviewer Update
Please can Netstar stop contacting me!!!! I've been mailed several times the proof of my cancelation yet Netstar keeps calling to cancel telephonically. Where are the communications going wrong? Please remove my account, balance and contact details from your system immediately and I want proof of this. This is harassment and I will take legal action. Every month same issue.
Please email me proof the account is removed completely.
Netstar
Netstar's reply22 Apr 2022, 12:17
Official
Hello Muammar, 

Thank you for messaging. We try to be as responsive as possible and will get back to you soon.

regards, 
Netstar Team 

Best regards,

Netstar
Netstar's reply22 Apr 2022, 13:46
Official
Hello Muammar, 

Please note that I have escalated the matter to relevant department to assist further. 

Regards, 
Netstar Team

Best regards,