JR
Jenna R
1 reviews | Active since Jul 2013
25 Mar 2021, 08:28
Cancellation never completed!
My mother sent a cancellation of service to Netstar in June 2016 to the given email address. She received no response but assumed they would cancel it. I have been helping her look over her finances and they are STILL charging her! It's unbelievable. I tried to call the call centre and was placed on call waiting for over 30 mins before I gave up. This is absolutely shocking and we need it resolved ASAP.
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Netstar's replyOfficial
25 Mar 2021, 08:55Good day Jenna,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind regards
Netstar
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind regards
Netstar
Best regards,
Netstar's reply25 Mar 2021, 08:55
Official
Good day Jenna,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind regards
Netstar
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind regards
Netstar
Best regards,