Cancellation Ignored and Continued Billing for a Year

I have had repeated bad experiences dealing with Netstar. I was a customer from 2018, but the worst experience came when I cancelled my contract over a year ago (15th Jan 2025). Despite being charged a cancellation fee, Netstar continued deducting money from my account for an entire year after the cancellation.

I have clear evidence of the cancellation, including cancellation emails and confirmation emails from January 2025, yet Netstar still refuses to refund the incorrect charges. I have submitted all the supporting documentation multiple times.

The entire experience has been extremely frustrating and poorly handled. Netstar repeatedly promises to get back to me, but never does — I have had to follow up every single time. A new excuse for no refund every time. They are very quick to deduct money from your account, but when mistakes are made on their side, there seems to be no accountability, urgency, or willingness to process refunds, even when all the evidence is provided.