Cancellation from hell.

I received a call from Credit Worx informing me of my outstanding debt with Netstar. I was surprised by the call because I didn't receive a call from Netstar about any outstanding debt as I thought my contract was cancelled. In 2018 I received a call from Netstar informing me that there was a system bridge on their side and they couldn't deduct my premiums and I asked if that is the case was I covered meaning my vehicle had an active tracker? The lady informed that everything is fine except that they couldn't deduct on my account. I also asked when is my contract ending with them as I did not trust them anymore,the lady said my contract was expiring in November 2019. After receiving the call no debit order went in until in 2019 March or earlier I had a deduction from Netstar to inform me about anything that is happening on my account until recently when I received a call from Creditworx. At Creditworx I spoke to a few people and told them the story and refused to make any arrangements before I contact Netstar. Every time I contacted Netstar I was unsuccessful and 1 day a lady by the name of Sibongile called me and I made arrangements with her to make payments and she gave me banking details where I should deposit the funds. I managed to settle the balance and forwarded the proof. I settled the account on the 25/06/19 and when I called them I was told I needed to put it in writing that I want my contract terminated. I did that till today. I decided to call Netstar on the 29/07/2019 and I was inforned that the person who is handling my account will call me back ( Steven Thomas), which he never did. On Wednesday the 31/07/2019 I called Sibongile at Creditworx and she said if I want to cancel I will have to do it with Netsar not them( Creditworx). I called Netstar anf I requested to speak to speak to Steven Thomas and I was told he will call ne back. I told them it's not fair what they are doing as I want get a new cover else where but they need to cancel. R772.26 for AltechNetstar Acc due 2019-07-26. Pay to: CWX ABSA Chq *** ***. Call ***/NIMBLEPAY app: nmble.co/aps

ll my correspondence is here: Dear Client Your enquiry reference number is : CAS-***-J4B6?Regards Netstar