Cancellation fees

I enquired about a tracking system a yr ago and reluctantly agreed to a 36 month contract instead of 12 months on the advise of the selling agent. I specifically checked what the procedure is if I want to cancel before the 36 month period in the event I sell the car. I was advised all I needed to do was call and cancel. When I did this I was informed of a cancellation fee (R1000 or so). I don’t recall this being mentioned and have requested to have the phone logs listened to by both parties. This far after many calls I received an email indicating a clause in the contract referring to a ‘reasonable settlement fee ‘ Netstar apparently has ‘IT’ issues and cannot provide the logs. This is quite convenient as they were more than happy to provide logs when I first called. Unfortunately I am moving abroad and have not been able to settle this matter as nobody is willing to talk to me on the phone. I am now in a position where I will have to settle before I depart. I’ve had a terrible tome trying to speak to the so called manager and it’s more than a week of ‘waiting for her to return my call’

Altech Netstar in a nutshell operate a shocking customer service, are unwilling to provide logs which can clear this matter and no doubt will not be in touch after I pay the settlement. Will i recommend Altech Netstar, that’s a resounding no!