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Annie C

1 reviews | Active since Jun 2015

12 Nov 2025, 14:10

Cancellation

I sold my car and needed to cancel my Netstar account (which I had for 10 years). I tried to phone, but was refered to the WhatsApp service. Logged a cancellation call on WhatsApp and got a reference number. After not having any feedback I phoned to follow up. There was no respons. I then went onto Netstar's website (again) and decided trying to use the "new customer" option (hoping this will at least get me though to some one I can talk to). Well, I was called back within 10 minutes, but when they heard I want to cancel an existing subscription was passed on from person to person. At some point received a promise of a call back, before being cut off. Needles to say, I was not called back. I then canceled my Netstar debit order. Today I received a sms that my account is overdue and being handed over to an attorney. I am seething!!!

0
Replies (12)
Netstar
Netstar's reply12 Nov 2025, 14:17
Official
Good day Annie,

Thank you for highlighting this matter with us. We are sorry to hear that you wish to cancel your policy with Netstar and you have had this experience. Please note that this matter has been escalated for assistance. 

Kind regards,
Netstar 
AC
Annie C's update17 Nov 2025, 13:35
Reviewer Update
Good day

Your response is not truthful. I have received no calls (missed or otherwise) on either my office number of mobile number. I have responded to your email and will await your call this afternoon.
Netstar
Netstar's reply17 Nov 2025, 13:43
Official
Good day Annie,

Thank you responding the email. 

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Regards, 
Netstar

AC
Annie C's update17 Nov 2025, 15:34
Reviewer Update
Good day

I very much would like further assistance. No one has contacted me yet regarding this matter. However, I still get daily sms notifications about my account being in arrears and me being handed over to attorneys.

Please contact me or fulfil the cancellation on your side.
Netstar
Netstar's reply17 Nov 2025, 15:49
Official
Good day Annie 

A consultant will be in contact with you to further assist. 

Regards 
Netstar 
AC
Annie C's update01 Dec 2025, 17:53
Reviewer Update
Good day.

Why do I keep on being informed that I have been handed over to GL Attorneys. I now have 7 days to pay arrears??? Not sure why I must pay for your inefficiencies. If my subscription was cancelled when I requested it to be done, there would have been no need for me to cancel the debit order.

Can you call me, because it is impossible to get anyone on the line when I try and phone you.
Netstar
Netstar's reply01 Dec 2025, 18:13
Official
Good day Annie,

Please be advised that your query has been escalated to our internal team.

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Regards,
Netstar
AC
Annie C's update02 Dec 2025, 18:03
Reviewer Update
Good day

I am still waiting for Netstar to phone me.
Netstar
Netstar's reply03 Dec 2025, 07:55
Official
Good day Annie,

Thank you for bringing the matter to our attention. Please note the matter has been escalated to our internal team for further assistance. 

Kind regards 
Netstar 
Netstar
Netstar's reply03 Dec 2025, 12:48
Official
Good day Annie,

Thank you for taking our call and allowing us the opportunity to assist with your request. 

If you require any further assistance, please don’t hesitate to reach out to us. 

Regards,
Netstar
AC
Annie C's update05 Dec 2025, 11:14
Reviewer Update
Good day

Per the 2nd telephonic conversation I would have been send confirmation that the 30 days notice was s****ped and the full outstanding amount written back.

I am still waiting for the written confirmation.
Netstar
Netstar's reply05 Dec 2025, 11:22
Official
Good day Annie,

Thank you for reaching out to us. Please note that your request has been escalated to the relevant department for assistance.

Kind Regards,
Netstar