Cancellation and poor service

Netstar doesn’t even deserve that one star, the worst tracking company ever and their consultants lack empathy and do not have etiquette none whatsoever. In January I renewed my tracker with them the call was recorded and according to them I agreed to the contract, the fitment technician that installed my tracker reported to my home premises drunk, installed the tracker and made me pay R450.00 and demanded the fee immediately for a remote panic which I told him that I don’t want, I was called to advise on the service received and I told them what happened and asked to get a senior technician to come an inspect in the car since well the technician that came was drunk, I was refunded by the technicians line manager however they didn’t come and inspect the car, called in to cancel the tracker and I was told that I need to pay the cancellation fee which I was not happy about and do no recall being told about that, furthermore I reversed these payments then they later handed me over. Thato from cancellation called me and apparently he is the supervisor there and I really wonder how he got that role because he is not compatible for it, I explained my situation and issues I’ve been facing with Netstar and he had the nerve to ask me how sure am I that the technician was drunk !!! Then again this is a supervisor we talking about, I asked him to refer me to finance so that I can make my payment arrangements, that was done and had to even pay more. I requested for the call recordings which is always disclosed that it is available upon request, the rude Thato who lacks comprehension and is very condescending called to play the recording, the first few minutes of the call are quite clear but then the rest of the recording wasn’t audible, I advised him and he then told me that it is because of the line, this went as far him saying to me “you agreed to the contract and you liable for the cancellation “ his tone was off and he is very arrogant as it’s his own company, he does not know me from a bar of soap to speak to me like that furthermore he said I must come to their offices and listen to the recording if I am not taking his word for it. Now I need a clause that states that I need to come to the office for a recording that can be sent mind you he forgot that he also advised that I can send an email if I need the recording, this goes to show that Netstar and it’s employees are nothing but ****mers!!!! Give me the recording and send me the cancellation policy !!!! Thato must not call me I have nothing to say to him, very rude.