Cancellation

I decided to change vehicle tracking companies in December and emailed Netstar through their website at the end of December to cancel my account effective end January 2016. I received no formal reply from Netstar other than an email stating that they would reply to me. In early February I was charged by Netstar for another month. I again emailed using the website in the first week of February 2016 and received this response: <br> <br> [Email Removed] via [URL Removed] 2 Feb (9 days ago)<br> <br> Good day, i will respond to your emails on 09.09.2016, many thanks. regards. cairn.<br> <br> Not sure what sort of joke this is. When I rep**** to query the date I just received another automated response. After reading through the Hellopeter complaints about the Netstar call centre I'm not motivated to go that route. I would like a refund for February 2016 and my account cancelled with immediate effect. Not sure why Netstar doesn't respond to emails sent via their website (addresses [Email Removed] and [Email Removed] and [Email Removed] It's like those email addresses are unmanned - just automated responses.