CANCELLATION

What a disgrace

I have been with Nestar for more than 3 years and I am in disbelieve. My previous car had a tracker with a panic button and I honestly had no issues until on my new car. Tracker was installed at a Fitment center in Three River J and M Auto Protect. I only release during the week I have no panic button. I called in on Monday asking where the panic button is located , the lady told me my package does not come with the panic button. I told her it does and she must ask for recording when I agreed to this. Then she said its installed in the keys, I told her there is nothing, she then goes on and say I need to pay R150 to get it installed. I called on Monday to cancel they tell me they will make a follow up with the fitment center and they will call back , no one called me , I had to call today. The guy opened another case number, he told me the Fitment center will come and install it and told me to hold as he is calling the fitment center. I have been holding . I called in again and spoke to Sanidle he said he will call back and find out who I spoke to. The first case number CAS-***-M5W2? and the second one CAS-***-J9B0 WHY CAN THIS BE CANCELLED OR SORTED , I GOT A BETTER PRICE AT CAR TRACK , WHAT A DISAGREE TO EVEN LIE AND MAKE EMPTY PROMISES , I HAVE NEVER EVEN MISSED A PAYMENT BUT THE TREATMENT FROM THEOT AGENTS IS DISCUSSING NO FOLLOW UPS OR UPDATES