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kM
katlego M

1 reviews | Active since Sept 2013

04 Oct 2022, 06:51

Canceled contract

I canceled my netstar contract two months ago. I am still being debited. The customer service department is absolutely *********** and this is such an inconvenience.

0
Replies (3)
Netstar
Netstar's reply04 Oct 2022, 07:00
Official
Good day Katlego,

Thank you for bringing this matter to our attention and we are sorry to hear about your experience.  One of our trained consultants will be in contact with you for assistance.

Kind Regards
Netstar
kM
katlego M's update04 Oct 2022, 07:24
Reviewer Update
I spoke to one of your consultants who advised me that the managers / team leaders are not in yetbfor me to escalate the matter. I thought your operating hours are from 7am. I would like a call recording of all my last three calls and a refund done immediately! This is absolute nonsense
Netstar
Netstar's reply04 Oct 2022, 07:34
Official
Good day Katlego,

We sorry to hear that you are not satisfied with our service. Netstar is putting measures in place to improve our customer service to make sure all our clients are satisfied. We have escalated the matter  to the relevant department.

Kind regards 
Netstar