Cancelation nightmare, very disappointing service received from netstar, lack of communication.

Good day.

NOTE: FAILURE TO RESPOND TO THE THIS Email, I will lodge a consumer complaint with the NCC for failure to disclose or maintain proper transaction records under the Consumer Protection Act (CPA).

Kindly note that I received the below sms: Dear Netstar Client.Your debit order has returned from the bank.Please urgently pay R931.79 at Absa Acc: *** Ref ***0.Or call us on ***

Kindly note I called on the 20th July for cancelation, the below is the sms I received after the call on 20 July 2026. "Dear Client Your enquiry reference number is : CAS-***3-Z4J5??Regards Netstar".

I also requested on 20 July to listen to the call recording when I was told about the term of the contract and agreed, NOTE: until I hear this recording I will not be paying any cancellation fees.

Please note I have sent several emails in this regard, I am waiting since 20 July to be called so that I can hear the recording regarding the contract term which was agreed upon. I received a call again today with regards to the outstanding amount, note as per above, as soon as you are able to provide me with proof of agreement of the contract terms(recording), I will settle this amount immediately.

NOTE: The lack of response from netstar is highly unprofessional and concerning. Also note the delay is on your end, please see to remedy this

Please can you look into this as a matter of urgency.

I await your response.

Kind regards, Shirlyn May *** Hide quoted text