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Graham G

1 reviews | Active since Jun 2025

08 Jul 2025, 08:35

Cancelation Netstar

Ive been calling Netstar and send emails to cancel their service for 3 weeks non stop. Im waiting since then for a email to confirm cancelation. They simply dont reply or confirm cancelation and still deducting money fron my bank account. Lole I said previously. Stay far away from Netstar

0
Replies (9)
Netstar
Netstar's reply08 Jul 2025, 08:39
Official
Good day Graham,

We apologize for the inconvenience caused.

Please note we will escalate this to our internal team, for urgent assistance.

Kind Regards,
Netstar


Best regards,

Netstar
Netstar's reply08 Jul 2025, 15:59
Official
Good day Graham, 

Kindly note that cancellation confirmation has been emailed to you and a credit has been logged on your account.

We apologize for any inconvenience caused.

If you need further assistance, please don’t hesitate to reach out to us.

Kind Regards,
Netstar


Best regards,

GG
Graham G's update08 Jul 2025, 16:09
Reviewer Update
Thank you. I appreciate it a lot. But why did I recieve this sms?
Immediate payment required on your arrear Netstar Vehicle Tracking device. If payment is not received your name and ID: *** might be listed on the Credit Bureau thus affecting your credit rating. Outstanding Balance R378.00 FNB *** Br/Code: 254005 ***, Contact Number: ***
Netstar
Netstar's reply08 Jul 2025, 16:22
Official
Good day Graham,

Thank you for reaching out to us. Kindly disregard the SMS you received. The credit has been app**** to your account, and the account is now closed.

We do sincerely apologise  for the inconvenience caused. 

Kind regards 
Netstar 

Best regards,

GG
Graham G's update08 Jul 2025, 16:23
Reviewer Update
Thanks a lot
Netstar
Netstar's reply08 Jul 2025, 16:26
Official
Good day Graham,

Thank you for taking time to share your feedback with us, we are glad we were able to assist you. :) 

Regards,
Netstar

Best regards,

GG
Graham G's update21 Jul 2025, 11:59
Reviewer Update
I dont understand why Netstar is phoning me now and inform me that I own Over R900. I understood that the account is closed and ive been credited????
Netstar
Netstar's reply21 Jul 2025, 12:04
Official
Good day Graham,

Thank you for contacting us. Please note that matter will be escalated for further investigation.

Kind Regards,
Netstar

Best regards,

Netstar
Netstar's reply22 Jul 2025, 13:50
Official
Good day Graham,

Thank you for taking our call and allowing us the opportunity to assist you.

Please note that our Finance Team has spoken with Hybrid (external debt collectors), who confirmed that they contacted you on July 21st. They have also confirmed that your account is now closed with them and the issue has been resolved.
If you need any further assistance, please don’t hesitate to reach out to us.

Kind Regards,
Netstar


Best regards,