BM
Blondie M

1 reviews | Active since May 2012

23 Apr 2024, 15:49

Cancel Service

This has been a nightmare. Netstar is the most unreliable tracker company I've ever dealt with. Last year, I traded in my car and called them to cancel service on the old vehicle and install a tracker in my new one. Incredibly, they never even contacted me to schedule the installation, yet they had no problem debiting my account every month.

I've tried everything to resolve this. I've emailed them, spoken with them on WhatsApp, and even requested a full cancellation. Instead of fixing the problem, they keep charging me a fitment fee for a service I haven't received!

To make matters worse, FNB charges me R40 to dispute the debits and another R80 to stop them entirely. I've had to do this twice already!

I'm at my wit's end. Please cancel this contract immediately.

0
Replies (4)
Netstar
Netstar's reply23 Apr 2024, 15:57
Official
Good day Blondie 

We have noted your query and would like to further assist you. Please be advised that we will look into this matter and a consultant will contact you to further assist.
Regards Netstar
Netstar
Netstar's reply24 Apr 2024, 15:16
Official
Good day Blondie 

Kindly note that our retentions agents have tried to contact you with no avail. Please advise a suitable time to contact you and further assist. 

Regards 
Netstar 
BM
Blondie M's update02 May 2024, 17:10
Reviewer Update
Good day

Please contact me on *** tomorrow morning after 10 am.

Regards
Blondie

Netstar
Netstar's reply02 May 2024, 17:27
Official
Hi Blondie

Thank you for reaching out to us. 

We have escalated your request to the relevant department for contact tomorrow. 

Regards,
Netstar