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CJ
Chevonne J

1 reviews | Active since Feb 2020

05 Jul 2022, 15:18

Cancel my service

For months on end I am trying to get one issue resolved. Your staff are extremely rude and ***********.

I called you guys to cancel my service, I gave a 30 days notice period and I paid that month as well. I informed you that I sold my vehicle and you said you will send the cancellation request to the cancellations team who will call me. Nobody has called me yet. I then received a call saying I owe you. I explained to you that I cancelled this service and I gave you 30 days notice period as per the sales agent when I first inquired about the service.

Again I was told they will escalate to the cancellations team, nobody called me back and I then reached out to you via whatsapp requesting a call back from the cancellation team this was month ago and yet nobody called me back.

Every time someone calls me I try to explain this service was supposed to be cancelled, they either speak over you, hang up or they are just plain rude. I asked this one lady to escalate the call and she told me "well we are not cancellation and nobody here can cancel your service. Disgusting service,

0
Replies (9)
Netstar
Netstar's reply06 Jul 2022, 07:51
Official
Good day Chevonne,

Thank your correspondence with Netstar.

Kindly be advised that we have sent you an regarding your request.

Kind regards
Netstar Team
CJ
Chevonne J's update06 Jul 2022, 10:44
Reviewer Update
Are you serious?

Someone emails me back and sends looooong emails of nothingness.

I must give you dates and times of the calls??? What the actual ****.

After explaining myself all over again he asks me for the same stuff AGAIN in an extremely long email..

No man, are all your staff ***********? After months of trying to get someone to call me back, you assign my escalation to someone who frustrates me even more.


Netstar
Netstar's reply06 Jul 2022, 11:04
Official
Good Day Chevonne, 

Thank you for bringing this matter to our attention. 

We will contact you to assist. 

Kind Regards
Netstar 
CJ
Chevonne J's update07 Jul 2022, 14:22
Reviewer Update
Who handles your escalations? What is Percival's position in your company?
I dont think he is well educated when it comes to law
I requested for a copy of the sales call when it becomes available and he said he will call me and we can listen to the call together as if though I do not have a life, as if though I am not working. I will listen to the call on my own. According to him you are not allowed to send the call. Well well well, according to the consumer law, one of the most basic 8 consumer laws I have the "Right to information". Netstar please dont keep you above the law and if this utterly poor service is going to continue I will approach the ombudsman
CJ
Chevonne J's update04 Aug 2022, 15:42
Reviewer Update
I am still waiting. Tomorrow it will be a month and you guys haven't provided anything yet.

Netstar
Netstar's reply05 Aug 2022, 09:10
Official
Good Day Chevonne,

Thank you for letting us know. Kindly note that we have escalated your feedback to our finance team for further investigations and they will reach out to you for assistance. 

Kind Regards
Netstar 
CJ
Chevonne J's update13 Aug 2022, 13:02
Reviewer Update
Your collections team called me. When are you resolving this issue?
Netstar
Netstar's reply15 Aug 2022, 08:38
Official
Good day Chevonne,

Please accept our apologies for the delay and the inconvenience caused. We are currently experiencing unprecedented volumes of queries. Our team will handle contact you as quickly as we can. 

Kind regards,
Netstar
Netstar
Netstar's reply16 Aug 2022, 15:12
Official
Good Day Chevonne, 

We would like to send our apologies for the delayed response. We are reaching out to find out if you have been assisted with the above query. Your feedback would be highly appreciated. 

Kind Regards
Netstar