PM
Pam M

1 reviews | Active since Feb 2023

22 Feb 2023, 09:25

CANCEL MY CONTRACT!!!

I got your tracker by "default" because I was advised by the dealership that it came with the vehicle. Upon doing my research I found that it comes with the car because Netstar has a deal with the dealership. Worst mistake. I have been requesting for this expensive tracker to be cancelled since January. I have called twice and, in both instances advised and assured that it has been cancelled. I have never received any cancellation confirmation. I am receiving calls from Netstar to upgrade or offer other benefits and when I tell the caller that I have cancelled the contract with Netstar they advise that I am still very much an active client in their system. At this point I don't know what else I need to do in order for this contract to be terminated. I have reversed debit orders and blocked Netstar from debiting me. I am tired of having to ask for the same thing every month and no one bothers to do their job. Your tracker is expensive. I do not want it. Please cancel it.

0
Replies (3)
Netstar
Netstar's reply22 Feb 2023, 11:46
Official
Good day Pam 

We have noted your query and would like to assist you in any way that we can. We will forward your complaint to our internal team. One of our consultants will reach out to you personally for assistance.

Regards 
Netstar 
PM
Pam M's update22 Feb 2023, 11:49
Reviewer Update
That is what you said yesterday. I only received a buzz this morning. I am still waiting for someone to contact me. It would also help if you send me an email address where I can send my request for cancellation and lodge a formal complaint. None of your consultants will care to contact me.
Netstar
Netstar's reply22 Feb 2023, 11:50
Official
Good day Pam 

We have noted your query and would like to assist you in any way that we can. We will forward your complaint to our internal team. One of our consultants will reach out to you personally for assistance.

Regards 
Netstar