Can we fix this!!!

I have been with Altech Netstar for years now. After changing my bank account and getting a new device (Contract) for my car tracker, they have been failing to debit my account AS INSTRUCTED TO THEM!!<br> I have been trying to get hold of people in the finance department to arrange for proper collection and settling any outstanding amounts and yet no one responds. Now Altech Netstar has sent me a message telling me that they suspended my device (which is ******* btw), can the following people please stand up and fix this mess:<br> >Valerie<br> > Bervely<br> > Elliot.<br> <br> Im in the process of acquiring services of a different provider. I just need to settle this so that im not held back by \outstanding fee"which in essence is just a FAILED COLLECTION POLICY!!"""