1 reviews | Active since Mar 2009
Call Center Waiting Ridiculous
<p>I have tried calling several times to cancel my contract. My account number is ********** . Every time I call I have to hold 30 minutes before getting frustrated and putting down the phone. This is unacceptable. Is there only one person doing cancellations!!! Maybe someone dealing with complaints can help or will it take them 30 days to respond to this too. </p>
Good day Raffaella,
Thank you for taking my call.
Kindly note that I have escalated your cancellation request to the relevant department.
An agent will contact you to confirm the cancellation.
Warm Regards,
Bongiwe
Good day Raffaella,
Thank you for taking my call.
Kindly note that I have escalated your cancellation request to the relevant department.
An agent will contact you to confirm the cancellation.
Warm Regards,
Bongiwe
Good day Raffaella,
Thank you for giving me the opportunity to resolve your query.
You have confirmed that it has been sorted.
Warm Regards,
Bongiwe
Good day Raffaella,
Thank you for giving me the opportunity to resolve your query.
You have confirmed that it has been sorted.
Warm Regards,
Bongiwe