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Sharon H

1 reviews | Active since Jul 2018

23 Jul 2025, 13:24

***** by Netstar

Your service is horrible. You guys are about to debit my account *****ulently and I am just waiting for that transaction to go through so that I can go to the ombudsman.

0
Replies (6)
Netstar
Netstar's reply23 Jul 2025, 13:36
Official
Good day Sharon 

Thank you for bringing this matter to our attention. We're sorry to hear that you feel this way about our service, and we truly regret any dissatisfaction caused. Please be assured that one of our consultants will be in touch with you shortly to provide further assistance and work towards a resolution.

Kind regards,
Netstar

Best regards,

SH
Sharon H's update23 Jul 2025, 14:04
Reviewer Update
Before you call me, please listen to the last 3 calls I have made to Netstar and get me someone competent to call me this time around.
Netstar
Netstar's reply23 Jul 2025, 14:12
Official
Good day Sharon,

Please be advised that your query has been escalated to our internal team and a consultant will be in contact with you for assistance.

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Regards,
Netstar

Best regards,

SH
Sharon H's update24 Jul 2025, 10:11
Reviewer Update
Can I have the call records as per our telephonic conversation. Especially the one where your consultant is stating that he will forcefully debit my account even though I am asking him not to.

Please also go ahead and cancel my subscription.

Thank you in advance.

Netstar
Netstar's reply24 Jul 2025, 10:20
Official
Good day Sharon,

Thank you for bringing this matter to our attention.

Please note matter will be escalated to our Internal Team for further assistance and feedback will be provided.

Kind Regards,
Netstar

Best regards,

Netstar
Netstar's reply25 Jul 2025, 14:33
Official
Good day Sharon,

We’re pleased to confirm that a resolution email regarding the billing matter has been sent to you. Should you require any further assistance or have additional questions, please don’t hesitate to reach out and we’ll be happy to help. 

Kind Regards,
Netstar 

Best regards,