VM
Vu M
1 reviews | Active since Mar 2014
08 Jul 2021, 12:19
Bully tactics
On April 1st 2021 I called the call centre to query the fact that they have been debiting 2 amounts/trackers for 1 car. I was promised a call back once someone has looked into.
I was never contacted back as promised nor was an email I sent rep**** to so I decided to reverse the debit order and now Netstar has decided to play bully tactics by handing me over without even contacting me once regarding the issue I raised.
REF NumberS from 1 April 2021: CAS-***-L1X2 & CAS-***-B5Z1
Helpful (0)
Replies (4)0
Replies (4)
Netstar's replyOfficial
08 Jul 2021, 12:52Good day Vu Mab,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind regards,
Netstar
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind regards,
Netstar
Netstar's reply08 Jul 2021, 12:52
Official
Good day Vu Mab,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind regards,
Netstar
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind regards,
Netstar
VM
Vu M's updateReviewer Update
14 Jul 2021, 12:24Netstar didn't even attempt to discuss a solution. All Netstar did is give me a call and promised to call me back ONCE AGAIN but never called back. Utterly USELESS.
VM
Vu M's update14 Jul 2021, 12:24
Reviewer Update
Netstar didn't even attempt to discuss a solution. All Netstar did is give me a call and promised to call me back ONCE AGAIN but never called back. Utterly USELESS.
Netstar's replyOfficial
14 Jul 2021, 12:46Good Day Vu Mab,
Thank you for bringing this to our attention.
We will contact you to assist.
Kind Regards
Netstar
Thank you for bringing this to our attention.
We will contact you to assist.
Kind Regards
Netstar
Netstar's reply14 Jul 2021, 12:46
Official
Good Day Vu Mab,
Thank you for bringing this to our attention.
We will contact you to assist.
Kind Regards
Netstar
Thank you for bringing this to our attention.
We will contact you to assist.
Kind Regards
Netstar
VM
Vu M's updateReviewer Update
26 Jul 2021, 08:28Just to note. Netstar never contacted me as promised several times so I will take it our contract is NULL & VOID.
VM
Vu M's update26 Jul 2021, 08:28
Reviewer Update
Just to note. Netstar never contacted me as promised several times so I will take it our contract is NULL & VOID.