1 reviews | Active since May 2011
Booking a fitment is a joke - no-one pitches and no-one communicates!
I booked a Netstar fitment at my residence, for 6 June 2022 and I am still waiting on your technician to come out!! No communication, no reschedule, nothing! What type of business are you running?
Also, on the contract I noted that my car colour was indicated incorrectly, I emailed your team and still no response!
In addition to this, I went through your supposed easy to track booking system to request a call me back as you have not pitched to do my fitting, and surprise, no-one has returned my call.
How are you supposed to track my car, if it looks like your whole business is asleep at the wheel! Is this the type of service I can look forward to??
Why have a booking system if it cannot be re**** on??
No communication, poor service and I have not even had my device fitted yet! What a pathetic experience!
How I wish I had read these reviews on Hellopeter before committing to your so-called service.
Today I call your call centre, and to no surprise, I waited 10 minutes and was not able to speak to a consultant.
So when am I now supposed to know when your technician is really coming out for the fitment... do I need to re-arrange each day just in the hopes that you will keep to your promise???
CONTACT ME URGENTLY FOR A NEW FITMENT DATE!
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Regards
Netstar
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Regards
Netstar
