Hellopeter
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1 reviews | Active since Nov 2016

22 Feb 2019, 10:23

Blocked Account with no communication

My account at Netstar has been blocked and no communication of this was made to me. I only realised this when attempting to log on to my vigil account when I noticed that none on the vehicles appear on the map. I called netstar and they put me through to credit, which 1. had my details wrong (which we updated) and 2. Told me they could not supply me with a statement, as that was one of my requests since i had not seen one for months after I paid all arrears. They told me my account was with legal and could not tell me why since no communication was made to me about this. This appears to be very bad faith that they are dealing under as Im told my account now has been accelerated to R12000 owed to netstar and i have been blocked since January.

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Replies (2)
Netstar
Netstar's reply22 Feb 2019, 14:36
Official
Good Day Mr. Gcwensa,
Thank you for your correspondence with Netstar, 
As per our telephonic conversation, we are busy with investigation and will provide feedback upon completion.
For further assistance kindly contact us on the details below.
Kind Regards,
Adelaide
's update27 Feb 2019, 08:19
Reviewer Update
I received a call from Netstar yesterday and I was told my account will remain blocked and I owe in excess of R10k. I requested a statement that reflects how we got to that amount and when and how this happened and was told I would receive a statement after the call but I still have not yet received anything. Last friday the 22 Feb, I received a call from management stating they would investigate the matter but when I enquired yesterday on the results of such an investigation, I was told the results of the investigation is that I have to pay the R10k immediately and they offered me spot settlement discounts. I still do not know how my account got blocked nor how my payments do not reflect on the last statement i received on January 8, 2018. All I was told is that since I was no longer paying through debit order my account was then blocked even though I made EFT deposits and our contract allows for that method of payment.