BM
Bontle M

1 reviews | Active since Sept 2015

04 May 2017, 12:43

BLACKLISTED DUE TO INCOMPETENCY

<p>In 2015 i called netstar to inform them that i will be trading in my car and would either want the device de-activated or put into my new car . The lady that i spoke to advised me that they do not deactivate however i should let them know a week in advance before trading in my car so that they can have the device removed, which i did and was told that i would be called for arrangements to have the device removed ( this did not happen )</p> <p>Thereafter debit orders kept running monthly and i continuously had to reverse them as at that time i felt i was no longer liable for the monthy premiums .</p> <p>I had debt collectors calling me non stop and i had to explain the reason why i would not pay for the defaults, it was quite frustrating because i was forced to explain myself over and over again and this was due to a consultant that probably didnt do their job properly .</p> <p>My debt with Netstar kept accumilating until such a point that they listed me to say that i am a bad payer and held me liable to pay R10 000 to clear my name .</p> <p>At this point i am still puzzled as to why i would be listed under the red tape for a mess that was not initially started by me . Heaven knows how long i will be listed for to have my name cleared as i am honestly not prepared to begin paying for this debt .</p>

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Replies (3)
Netstar
Netstar's reply05 May 2017, 14:35
Official

Good day Bontle

Thank you for taking my call.

We acknowledge receiving your complaint. Feedback will be communicated to you.

Kind regards

Denise

Best regards,

Netstar
Netstar's reply05 May 2017, 14:37
Official

Good day Bontle

Thank you for taking my call. I have informed you that the relevant department sent you and email.

Kind regards

Denise

Best regards,

Netstar
Netstar's reply16 May 2017, 12:38
Official

Good day Bontle

Thank you for taking my call. This query has been resolved.

Kind regards

Denise

Best regards,