Billing of account

I am a client of Altech Netstar for close if not more than 9 years. In these years, I have never default in payment not even once.<br> One day I called in to enquire about my deal and was told that my contract expired on October 2014 and I was on month to month contract. Well, I was surprise to hear that and I further asked about my monthly premium and was told that they are and was suppose to be reduce e.g from R170 to R88 was since Oct to about January if I'm not wrong.<br> So I was billed wrong and no one told me only when I was finding about my new deal that I was about to do....POOR SERVICE<br> I was told that the matter will be investigated and they will come back to me....did they! Nope<br> I trusted that they will sort the matter and I app**** for a new contract because I bought another vehicle on January and the deal wasn't bad.<br> On March, I then went to my bank to reverse that premium for that month knowing that they will contact me to find out why I reversed that premium....no one did.<br> Months went by thinking everything is alright till one day I was asked to proof my address and I used that statement and the consultant crack a joke saying:\you not ashamed to give a statement that is on "