Billing - No communication

Netstar is not up to scratch with communication. I am paying my bill every month via EFT suddenly they decided that they must deduct it via a debit order and when I complain about it Mr Sibusiso Mbatha is telling me that it is the wright of the Company to do so. I never thought that a Company have the wright to deduct anything from my account without notifying a client. This is where all the problems start. No communication what so ever from Netstat. i never know what is going on with my account, with increases or nothing although I have follow up if they have the correct details of me and they have. This is the worse ever. I wish I can just get rid of them but unfortunately have a contract still for 2 years. Mr Sibusiso Mbatha is also not one of the nicest when it comes to customer satisfaction. He just saying he is just working for Netstar. What a way to express yourself while you are the one working for them and is a credit controller.