1 reviews | Active since Oct 2025
Billing nightmare
Got a new tracker and opted to pay 12 months in advance for the service. The tracker was fitted and struggled weeks to try and get an invoice for the payment. Finally got the invoice on email and within 3 weeks got a GL attorney letter for collecting arrears. Horrific! Trying to reach anyone at Netstar is pointless having to jump through loops and talk to this and that department.
To put the cherry on the cake, just after the tracker was fitted I got a call to download an app and setup this and that, only later to find out its not even anything to do with the car tracking but an additional service called companion something extra charged monthly.
I wish I could get rid of these people and never again have to deal with them but now stuck with them for a year. And trying to cancel the companion is again having to talk to this guy and that guy down the chain on the call center.
Thank you for flagging this serious matter with us. Please note a consultant will make contact with you.
Kind regards
Netstar
Thank you for flagging this serious matter with us. Please note a consultant will make contact with you.
Kind regards
Netstar
Thank for taking our call and allowing us an opportunity to assist with your request. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind regards
Netstar
Thank for taking our call and allowing us an opportunity to assist with your request. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind regards
Netstar
The companion app was cancelled promptly so that was pain free which saves me having to make more calls for which I am grateful.
I appreciate the lady trying to remedy the situation but not much can ultimately now be done to change my mind. I had, from day one, struggled with the whole process. Maybe because I wanted to pay upfront for the year, I don't know. Be it as it may, I am now a customer for a year at least so water under the bridge.
My insurance forced me to get a tracking device, I will be changing insurance also to get out of this tracking device nonsense before next year for sure.
The companion app was cancelled promptly so that was pain free which saves me having to make more calls for which I am grateful.
I appreciate the lady trying to remedy the situation but not much can ultimately now be done to change my mind. I had, from day one, struggled with the whole process. Maybe because I wanted to pay upfront for the year, I don't know. Be it as it may, I am now a customer for a year at least so water under the bridge.
My insurance forced me to get a tracking device, I will be changing insurance also to get out of this tracking device nonsense before next year for sure.
Thank you for your feedback. We sincerely appreciate you taking the time to share your experience with us. We’re glad to hear that our consultant was polite and assisted in resolving your concerns, although we understand and regret the frustration you experienced earlier in the process.
We do sincerely apologize for the inconvenience caused.
Kind regards
Netstar
Thank you for your feedback. We sincerely appreciate you taking the time to share your experience with us. We’re glad to hear that our consultant was polite and assisted in resolving your concerns, although we understand and regret the frustration you experienced earlier in the process.
We do sincerely apologize for the inconvenience caused.
Kind regards
Netstar