Billing for device no longer in my possession

This matter is NOT resolved. Netstar has marked this as resolved without my consent and without providing any satisfactory outcome. I have not agreed to any resolution and the issue remains outstanding. I am still being billed R169/month for a tracking device that is no longer in my possession following my vehicle being written off. The settlement amount of R1,622.00 remains disputed as unreasonable under the Consumer Protection Act.

Netstar’s response is a misrepresentation of what was actually discussed and agreed during our call. The only two things I acknowledged were: (1) that I received an email from Netstar dated 19 July, and (2) that this matter would be escalated. At no point did I acknowledge or accept liability for the early termination fee - which is what I’m challenging or confirm awareness of the Terms and Conditions as Netstar has imp****. I request that Netstar pull the call recording to verify what was actually said. This matter remains unresolved and has been referred.