LM
Lindiwe M
1 reviews | Active since Aug 2014
06 Jul 2023, 12:40
Billing for an account I do not know.
I have spoken to Modiegi, Lorraine and Nokukhanya consecutively to sort out this mess and I still dont have assistance. Lorraine from Finance said she will come back to me and never did and Nokukhanya this morning bluntly hanged up on me. Netstar has been billing me for the past 3 months whilst I do not have an account with them. Please stop billing me for something I do not know, just stop. I have used my airtime over and over again to get help to stop this from continuing yet I still have to pay for services I do not know. Worst of all the car I am being billed for I have even sold.
Helpful (0)
Replies (3)0
Replies (3)
Netstar's replyOfficial
06 Jul 2023, 12:55Good day Lindiwe,
Thank you for bringing this matter to our attention and we are sorry to hear about your experience.
We will look into the matter and provide feedback.
Kind regards,
Netstar Team
Thank you for bringing this matter to our attention and we are sorry to hear about your experience.
We will look into the matter and provide feedback.
Kind regards,
Netstar Team
Netstar's reply06 Jul 2023, 12:55
Official
Good day Lindiwe,
Thank you for bringing this matter to our attention and we are sorry to hear about your experience.
We will look into the matter and provide feedback.
Kind regards,
Netstar Team
Thank you for bringing this matter to our attention and we are sorry to hear about your experience.
We will look into the matter and provide feedback.
Kind regards,
Netstar Team
LM
Lindiwe M's updateReviewer Update
13 Jul 2023, 09:22Amazingly woke up to an email that tells me my ticket on this matter has been closed whilst I have not been assisted nor all my questions that I posed on the "contract" they claim I have with them have been answered. Netstart I have no feedback from you.
LM
Lindiwe M's update13 Jul 2023, 09:22
Reviewer Update
Amazingly woke up to an email that tells me my ticket on this matter has been closed whilst I have not been assisted nor all my questions that I posed on the "contract" they claim I have with them have been answered. Netstart I have no feedback from you.
Netstar's replyOfficial
13 Jul 2023, 09:32Good day Lindiwe,
Netstar is putting measures in place to improve our customer service to make sure all our clients are satisfied.
We have escalated your query to the relevant department for further assistance.
Kind regards
Netstar
Netstar is putting measures in place to improve our customer service to make sure all our clients are satisfied.
We have escalated your query to the relevant department for further assistance.
Kind regards
Netstar
Netstar's reply13 Jul 2023, 09:32
Official
Good day Lindiwe,
Netstar is putting measures in place to improve our customer service to make sure all our clients are satisfied.
We have escalated your query to the relevant department for further assistance.
Kind regards
Netstar
Netstar is putting measures in place to improve our customer service to make sure all our clients are satisfied.
We have escalated your query to the relevant department for further assistance.
Kind regards
Netstar