*********** Billing Department

I'm so tired of Netstar's billing accounts incompetency because every month I have to call them to explain the same story over and over again. I made an advance payment for the year, and the first 6 months things were perfect... suddenly they start debiting me. I picked up the phone and enquired about it and was told there was a change in the system and I shouldn't worry about it as my account will be corrected. Following month I was debited again, I called, and obviously I'm being assisted by a different person, he also checks and confirms that everything will be corrected, but guess what? 4 months down the line we are still here. It is frustrating because at times I would incur bank charges for a bounced debit order which is already paid up..so ideally I'm paying twice for your service, is it really worth it?