1 reviews | Active since Dec 2016

02 Apr 2022, 12:54

Billing

It took 2 months to rectify my tracking unit and now on top of everything I’m now been billed incorrectly. I logged a call on the 4th March and thereafter Manger after Manger advised they will make it top priority to get the call recording and rectified but nothing. I want the billing rectified credit passed and the voice recording.

0
Replies (3)
Netstar
Netstar's reply04 Apr 2022, 14:14
Official
Good day Michael.

Thank you for your query. We will contact you and assist.

Regards

Netstar support team
Netstar
Netstar's reply05 Apr 2022, 08:36
Official
Good morning Michael.

We have sent a request to have your monthly debit order corrected to R170.00 monthly.
The balance of the incorrect amount debited will be credited to your Netstar account.

Regards
Netstar support team
Netstar
Netstar's reply06 Apr 2022, 12:09
Official
Good day Michael.

You monthly instalment has been adjusted to the correct amount - R170.

We have credited you Netstar account with 1 months instalment.

Regards