Billing >1 year after account settled
I had my tracker uninstalled, paid the settlement amount& closed my account in Jul last year. I even received confirmation of cancellation letter. Suddenly in approx July this year I start receiving phone calls from someone called Timira. So I tell her the story,she says she'll investigate¬hing happens. Come November this year I start receiving invoices for amounts due. I phone Timira,she says send proof of payment&cancellation letter. So I do it 14 Nov. Once again, nothing happens. I follow up via email 30 Nov. No response. The best start? I receive another invoice 7 Dec. I've always held the highest opinion of Altech. Not anymore. Can someone resolve this yesterday ASAP.
Good Day Angela.
Thank you for your correspondence with Altech Netstar,
As per our telephonic conversation, your inquiry has been escalated to our accounts department and will be in contact with the response.
My sincere apologies for the inconvenience.
Kind regards,
Petronell
Good Day Angela.
Thank you for your correspondence with Altech Netstar,
As per our telephonic conversation, your inquiry has been escalated to our accounts department and will be in contact with the response.
My sincere apologies for the inconvenience.
Kind regards,
Petronell