Beyond pathetic

The only reason I'm giving one star is because that's the lowest. I'd prefer giving none. Since my application was approved on 14 December there has been NO progress to book a fitting.

The customer ‘service’ experience to date has been totally unacceptable. I suppose that’s what happens if you outsource. There is simply no follow-through. I’ve spoken to numerous consultants who all promise but don’t deliver. I’ve tried calling the *** number. Nobody answers.

I need the tracking device for my insurance. I will contact the call centre once more and then cancel my contract.

If this is how it starts, imagine how it ends.