1 reviews | Active since Sept 2022
BEYOND ***********! FROM CONFUSING MY ACCOUNT DETAILS WITH ANOTHER CUSTOMERS', TO FAILING TO CANCEL THE SERVICE, ABSOLUTELY USELESS!
To keep this brief they confused my account details with another clients details, deleting the other clients profile entirely and causing me to have multiple cars listed on my profile which I don't own. Not to mention the hassle the other clients went through!
Then they installed the incorrect device, refused to correct this error, leading me to cancel the service before it even began. (A period of less than a week lapsed between me requesting their services and me canceling them)
Over 12 hours on the phone later and multiple email correspondence, their incompetency persisted as they clearly failed to cancel the service and debited my account over R1000.00!! (No understanding of how they came to the figure they debited!)
Thankfully my banking institute is fantastic and reversed the debit order, there was no way I'd rely on netstar to get that right!
And following all of this I received a phone call from their accounts and cancellation department on 13 September requesting further documentation to cancel this subscription which should have been cancelled on 11 August!
The incompetence is beyond unbelievable, I couldn't imagine them finding their own cars even if they were chained to the ground locked away in their parking facilities, let alone one of their customers vehicles should the customer have the misfortune of same being ******!
We have noted your query and would like to assist you in any way that we can. We have escalated complaint to our internal team. One of our consultants will reach out to you personally for assistance.
Kind regards,
Netstar
We have noted your query and would like to assist you in any way that we can. We have escalated complaint to our internal team. One of our consultants will reach out to you personally for assistance.
Kind regards,
Netstar
I received an email from one of your representatives which was a reply to one of my various emails wherein I am requesting that they process the cancellation. Bizarrely (or perhaps not, given the level of incompetence of Netstar) they offered to "upgrade" the product... (ummmm ***** ??)
As you may have identified from my original post, I am wanting Netstar to process a cancellation that I requested on 11 August 2022, I do not want to be offered further products, I do not want to be debited again for an amount that you are not entitled to, in short I want nothing to do with your company.
I have not raised a "query" - I have addressed what appears to be a common issue most of your customers experience which is your company's refusal to process cancellations, holding unwilling clients hostage and continuing to debit their accounts against their instruction.
You could assist me by CANCELLING THE SUBSCRIPTION - failing this, you are not assisting, you're failing.
I received an email from one of your representatives which was a reply to one of my various emails wherein I am requesting that they process the cancellation. Bizarrely (or perhaps not, given the level of incompetence of Netstar) they offered to "upgrade" the product... (ummmm ***** ??)
As you may have identified from my original post, I am wanting Netstar to process a cancellation that I requested on 11 August 2022, I do not want to be offered further products, I do not want to be debited again for an amount that you are not entitled to, in short I want nothing to do with your company.
I have not raised a "query" - I have addressed what appears to be a common issue most of your customers experience which is your company's refusal to process cancellations, holding unwilling clients hostage and continuing to debit their accounts against their instruction.
You could assist me by CANCELLING THE SUBSCRIPTION - failing this, you are not assisting, you're failing.