BEWARE THEIR CANCELLATION PROCEDURE

WE REPEATEDLY REQUESTED THAT SOME TRUCKS FROM OUR CONTRACT BE REMOVED BECAUSE THEY WERE NOT OPERATIONAL. NO ONE IN NETSTAR EVER ADVISED US THAT THIS NEED TO BE DONE IN WRITING TO THEIR CANCELLATIONS DEPARTMENT. EVEN THOUGH IT WAS DISCUSSED AT LENGTH WITH NETSTAR OVER SEVERAL YEARS!!! THEY CONTINUED TO CHARGE US. FINALLY WHEN WE REFUSED TO PAY AND DEMANDED THAT THIS BE SORTED OUT WE WERE TOLD THAT NO EMAIL WAS SENT TO CANCELLATIONS. THEY CAN NOT PROVE THAT THEY EVER ADVISED TO DO THIS IN ANY RESPONSE EMAILS TO OUR REQUEST TO OTHER STAFF MEMBERS REGARDING CANCELLATIONS. NEITHER WAS OUR EMAILS SIMPLY FORWARDED TO CANCELLATIONS FOR PROCESSING. THE STAFF HERE ARE UNDERHANDED, DEVIOUS, UNSKILLED AND UNPROFESSIONAL. A TRULY HORRIBLE COMPANY TO DEAL WITH.