OBR
Owen Britz-van Ryneveld

1 reviews | Active since Nov 2009

05 Oct 2020, 11:17

Beware of Netstar

In August I contacted Netstar to have a tracker installed in my car. I received a verbal quote for an amount in the region of R5600. The reason why it was such an amount was because I paid the full 3-year subscription upfront and they gave me 3 months discount. I confirmed twice what the amount was to be deducted from my account. On the 2/10/2020 they deducted an amount of R7200 which is R1600 more than they quoted. From time of installation until debit order was deducted, I received no written quote or invoice from Netstar. Upon enquiry why this amount differs from the one that I was quoted telephonically, I received an invoice. This invoice reflects installation and other costs which were bot disclosed before. I feel that I have been ******* into a 3 year contract.

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Replies (2)
OBR
Owen Britz-van Ryneveld's update05 Oct 2020, 13:23
Reviewer Update
This issue has fortunately been resolved. The wrong amount was debited but will be credited.
Netstar
Netstar's reply13 Oct 2020, 07:37
Official
Good day Owen,

We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. Please be advised that we will follow up with the finance department and provide feedback.

Regards,

Netstar