Beware

Dotsure is one of the insurers that forces you to take a supplementary contract with Netstar when taking out insurance. This goes against the NCA and they keep getting away with it.

I notified Dotsure that I sold my vehicle and bought a new one. They installed a new tracker in my new vehicle, and that's where the problem lies.

They installed a new tracker instead of moving it from one vehicle to another one. Now Netstar is telling me I should pay them for the cancellation of the tracking device with a substantial amount to pay them each month and I don't have a contract with Netstar, only the supplementary one that Dotsure made.

It got to a point where Netstar filed a non-payment notice to me which is hurting my credit score. So they are saying that I'm not paying even if I don't have a contract with them.

The last time I spoke with someone, they said they will fix the issue between Netstar and Doture to sort the confusion out and evidently they haven't.