BEING CHARGED TRACKER ON A CAR WHICH I DO NOT OWN ANY LONGER AS WELL AS MY ONE AND ONLY CAR

I would like to understand why I am being charged for a tracking device on a vehicle that was traded in three years ago, especially since the dealership was responsible for that tracker at the time. The only reason I currently have a tracker installed (April this year) is because your consultants contacted me and advised that Hyundai had been covering the tracking service for the first three years and asked if I would like to get a new one installed, and asked whether I would like to continue with a new tracking contract on my current vehicle and only vehicle that I own!! Now that I am dissatisfied with the service provided by your wonderful consultants especially an idiot named Percy, and wish to cancel, I am being advised that there is a settlement amount payable. I find this concerning and would appreciate a clear explanation of:

- The basis for these charges - The settlement amount being app****, and - The contract agreement you are referring to, which you claim I consented to

Please provide a copy of this agreement, as I do not recall signing or explicitly agreeing to any such terms under these circumstances. In addition, I am concerned about the delay in responding to client queries. The turnaround time in this matter has been unacceptable. I would appreciate your urgent feedback on the above so that this can be resolved as soon as possible.

Also, you cannot be taking this long to come back to on email (refer to below as this is absolutely ridiculous!!!!!!!!!!!!!!!!!!!) ALSO, YOUR APP SUCKS !!!!!!!!!!!!!!!!! SO TIRED OF THIS USELESS SERVICE. I WANT TO CANCEL MY TRACKER WHICH HAS BEEN INSTALLED FOR LESS THAN A MONTH - WHAT THE HELL IS SO DIFFICULT!

From: Davis, Taryll T Sent: Friday, 15 May 2026 19:48 To: 'Bokang Lekgothoane' <***> Subject: RE: NETSTAR ***5

Good day

Please send me the copy of the account / settlement.

Kindest regards,

Taryll Davis Jozi Collateral Centre – Bond Maintenance / Collateral Officer Pillar Yellow 6, Ground Floor, 5 Simmonds Street, JHB, 2001 Standard Bank South Africa T *** | *** | www.standardbank.co.za

Standard Bank Group

From: Bokang Lekgothoane <***> Sent: Friday, 15 May 2026 13:40 To: Davis, Taryll T <***> Subject: Re: NETSTAR ***5

You don't often get email from ***. Learn why this is important

Good day Netstar Client, I hope you are doing well. Please kindly note your settlement amount of R1 139.17, as your contract is on a 36-month rental agreement. Please note that cancellations are subject to a 30-day notice period. Alternatively, should you be acquiring a new vehicle, we do offer a reinstallation option, whereby your existing contract can be transferred to the new vehicle at a fee of R655.00. Thank you for your cooperation. Kind regards Bokang Lekgothoane Retentions Consultant Netstar t: +27(11) *** e: *** w: www.netstar.co.za

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This document is protected by Altron - labelled as General Business Information ________________________________________ From: Davis, Taryll T <***> Sent: Thursday, 14 May 2026 12:11 To: Bokang Lekgothoane <***> Subject: RE: NETSTAR ***5 Good day, Kindly provide me with the signed copy of the contract I have signed with you, as I only have one registered vehicle under my name for KY93VLGP. And the tracker for this car, I would like to cancel please. Kindest regards, Miss Taryll Davis *** From: Bokang Lekgothoane <***> Sent: Thursday, 14 May 2026 12:07 To: Davis, Taryll T <***> Subject: NETSTAR ***5 You don't often get email from ***. Learn why this is important

Good day, We have received a WhatsApp bot message indicating that you selected the cancellation option. Please consider this email as a follow-up so that we may proceed with assisting you further. Kindly confirm which vehicle or policy you would like to cancel. We look forward to your response. Kind regards, Bokang Lekgothoane Retentions Consultant Netstar t: +27(11) *** e: *** w: www.netstar.co.za