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CS
CRYSTELLE S

1 reviews | Active since Feb 2013

19 Mar 2025, 15:46

BE CAREFUL BAD CUSTOMER SERVICE

I have been calling Netstar to remove the tracking device out of my car for over a year and a half now. To date nothing. The device is draining my battery and i have replaced my battery twice already. I want the device removed urgently from my car

0
Replies (5)
Netstar
Netstar's reply19 Mar 2025, 15:51
Official
Good day Crystelle, 

Thank you for bringing this to our attention, we are sorry to hear about your experience. Please give us an opportunity to investigate the matter and revert back to you. 

Kind regards 
Netstar 
Netstar
Netstar's reply20 Mar 2025, 09:28
Official
 Good day Crystelle,

Thank for taking our call and allowing us an opportunity to assist with your request. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.

Kind regards 
Netstar 
CS
CRYSTELLE S's update20 Mar 2025, 10:16
Reviewer Update
I received a call but I AM unhappy. 30% discount after I have made many call attempts to cancel. Is it my fault that I had to speak to different people evertime. I expect at least a better offer from you. Not that I did not try to communicate. Many calls were made
Netstar
Netstar's reply20 Mar 2025, 10:56
Official
Good day Crystelle,

Thank you for the reply. Please note we have escalated the matter to our internal team for further assistance. 

Kind regards 
Netstar 
CS
CRYSTELLE S's update20 Mar 2025, 11:14
Reviewer Update
Good day

I will patiently waiting for the reply. Hope to resolve this soonest. The device is messing up my car