1 reviews | Active since Oct 2014
Bank charges, debits and no service delivery
Good Day,
In July 2018 I was short paid, I had informed ALTECH NETSTAR of this prior to the debt date. I had emailed them as well to inform them of the insufficient funds.
Netstar had tried to debits me not only on the 25th July but also on the 15 August 2018. Resulting in two sets of bank charges of R146.27 + 60.53 = R206.80. So at the end of August I will be liable for R566.80 (July & Aug 2018 Netstar payment) and the bank charges. Besides the bank charges, I pay Netstar to track my vehicle, and last week Netstar was giving me incorrect information as to where my vehicle was parked. My app was reflecting incorrect information as well which means if my vehicle went missing, You guys would not locate the car.
Highly disappointed! The call centres are unable to give you any positive responses, just script run downs! Is this what I pay for?
Good Day Nazeera
Thank you for you correspondence with Netstar,
As per our telephonic conversation kindly not your enquiry has been escalated to hour accounts department.
kindly accept our apology for the inconvenience caused.
Best Regards,
Adelaide.
Good Day Nazeera
Thank you for you correspondence with Netstar,
As per our telephonic conversation kindly not your enquiry has been escalated to hour accounts department.
kindly accept our apology for the inconvenience caused.
Best Regards,
Adelaide.