Bad Treatment

The Netstar tracking system has been in my vehicle for 15 years since it was bought new in October 2004. I am the second owner of the vehicle and bought it from the original owner in April 2009 when I also took over the Netstar account. I have been a loyal customer ever since and never once missed a payment in the 11 years I have been a customer of Netstar. I unfortunately became unemployed in 2019 and decided to cancel my subscription with Netstar to save expences. I sent an e-mail to them on 6 January 2020 to inform them that they must cancel my subscription since there will be no funds available for the debit order. I never received any correspondence from them although they have all my contact details, phone number, e-mail and address, and accepted the issue as finalized. The next thing I am contacted by attorneys in April 2020 saying Netstar handed me over and instructed them to take legal action against me. Making it worse is that this took place in the middle of the Covid 19 Lock down when I had no access to any resources. Apparently I had to pay a cancellation fee of which I was never informed. I sent an e-mail to Netstar on 7 May 2020 to which they did not even take the trouble to reply on to this day. I am writing this review because of my disappointment in Netstar for treating a loyal customer of 11 years like a ******** and not even having the decency to reply to an e-mail to them explaining the situation. No loyalty to their customers.