Bad services from Netstar

I updated my insurance from business to personal coverage and informed Netstar accordingly, as I currently have two tracking devices registered. They advised me that I have two options: either cancel and pay the cancellation fee or find someone to take over the tracker and account.

On September 22, 2025, I contacted Netstar to inform them that I had identified a new individual willing to assume responsibility for the tracker. They assured me they would follow up. However, to date, I have not received any communication from them. I also followed up on September 26, 2025, but have yet to receive a response.

Due to the delay and the resulting inconvenience, I am now unable to afford maintaining two tracking devices. The person I initially identified as a successor has chosen to proceed with another tracking service because of the incompetence from Netstar.