Bad service/company

I reported my car missing on the on the 14/nov and i was told that i have outstandings which i had to sign a recovery agreement,i was then told that my tracker was deativated so they were switching it on to locate my car but since no one bothered on whether there is progress on not. What pains me is the time i bought my car i paid R2527.70 to Netstar and above all i was paying my monthly premium which was R199 per month until you fail to give me proof of payment from Oneway auto that i requested that's when i began to reverse my money. To my calculation the money you received on 12/11/18 was enough to cover me for 3 years so who iscin charge to give me the accurate answers it's tirring to always try to get answer from people who plays your head. All i want is my car nothing much