BAD SERVICE STILL WAITING !!!!!!

I reported my tracker system faulty over two weeks ago I have called the call centre ,the JHB number and the DURBAN number and all i get is that someone will contact me shortly to set up a time for them to repair the unit.I have even informed the guys that continuously call me saying that my fortuner is sending out a distress signal that they need to send someone to fix it.but no one seems to care ,Cannot wait for my contract to be over so that i can find someone who really cares about there clients.