PZ
Phumelele Z
1 reviews | Active since Sept 2019
16 May 2026, 09:59
Bad service poor customer support
I am very disappointed about the service I have received from Netstsr Go. I have been trying to cancel policy from December 2025. I been calling and sending emails to try to cancel but they still deducted my money. Last month April they called me and said the policy has been cancelled but still deducted. I want all money back from January
Helpful (0)
Replies (2)0
Replies (2)
Netstar's replyOfficial
16 May 2026, 11:12Good day Phumelele,
Thank you for highlighting this matter with us.
We are sorry to hear that you have had this experience.
Please note that we have escalated this matter for assistance.
Kind regards,
Netstar
Thank you for highlighting this matter with us.
We are sorry to hear that you have had this experience.
Please note that we have escalated this matter for assistance.
Kind regards,
Netstar
Best regards,
Netstar's reply16 May 2026, 11:12
Official
Good day Phumelele,
Thank you for highlighting this matter with us.
We are sorry to hear that you have had this experience.
Please note that we have escalated this matter for assistance.
Kind regards,
Netstar
Thank you for highlighting this matter with us.
We are sorry to hear that you have had this experience.
Please note that we have escalated this matter for assistance.
Kind regards,
Netstar
Best regards,
Netstar's replyOfficial
17 May 2026, 16:31Good day Phumelele,
We are pleased to inform you that this matter has been escalated to NetstarGo, and they have confirmed that your refund has been processed.
They have also advised that they will be in direct contact with you should any further assistance be required.
Please note that this ticket will now be closed on our side.
Should you need any additional support, please do not hesitate to reach out and we will be happy to assist.
Kind regards,
Netstar
We are pleased to inform you that this matter has been escalated to NetstarGo, and they have confirmed that your refund has been processed.
They have also advised that they will be in direct contact with you should any further assistance be required.
Please note that this ticket will now be closed on our side.
Should you need any additional support, please do not hesitate to reach out and we will be happy to assist.
Kind regards,
Netstar
Best regards,
Netstar's reply17 May 2026, 16:31
Official
Good day Phumelele,
We are pleased to inform you that this matter has been escalated to NetstarGo, and they have confirmed that your refund has been processed.
They have also advised that they will be in direct contact with you should any further assistance be required.
Please note that this ticket will now be closed on our side.
Should you need any additional support, please do not hesitate to reach out and we will be happy to assist.
Kind regards,
Netstar
We are pleased to inform you that this matter has been escalated to NetstarGo, and they have confirmed that your refund has been processed.
They have also advised that they will be in direct contact with you should any further assistance be required.
Please note that this ticket will now be closed on our side.
Should you need any additional support, please do not hesitate to reach out and we will be happy to assist.
Kind regards,
Netstar
Best regards,